30-Day Guarantee
At Ao Skincare, your satisfaction is our top priority. We want you to love our products and feel confident in your purchase. So if for any reason you are not completely satisfied with your Ao Skincare product, you may return it—even if it has been opened and used—within 30 days of the purchase date for a full refund of the product price.
This guarantee applies only to products purchased directly from our online store.
To initiate a return under this guarantee, please contact us at onlinestore@aoskincare.com with your order number and reason for return (optional).
All returns require a Return Authorization Number (RAN). We will supply you with an authorization number, which must be clearly written on the outside of the return package.
Your order includes a prepaid Return Shipping Label that can be used for returns under this guarantee. Simply affix the label to your package, include the RAN, and ship it back to us.
If the included label is missing or unusable, we can provide a new one upon request.
Refunds will be processed to your original method of payment once we receive and inspect the returned item. Please allow 10-14 days for processing.
Original shipping charges are non-refundable. Return shipping is covered when using the provided prepaid label.
Empty containers or products returned after significant use may be subject to review, but we strive to honor this guarantee whenever possible.
Any product issues (such as defects, damage, or allergic reactions) must be reported within 7 days of delivery for priority handling.
For information on all Ao Skincare products, please visit www.aoskincare.com.
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