Money Back Guarantee

Don't take our word for it. If you’re not entirely satisfied for any reason, after using Ao Skincare for two months (each product lasts for 2 months), simply contact us to receive a prompt refund.*

*Conditions apply. Ao Skincare’s Money Back Guarantee is available only on the purchase of a two month supply of Ao Skincare for any of the sets in our range; Essential Set, Power Pack Set or the Complete Set). Ao Skincare is designed to work together in order to gain maximum benefit from the range. Because of this, the Money Back Guarantee is not for individual products. If, after using as Ao Skincare Set for 2 months, you are not satisfied for any reason, email onlinestore@aoskincare.com within 10 weeks of the date of purchase. We will supply you with an authorization number for you to include when you ship the empty bottles back to us. You must ship the returned bottles back to us using a tracked shipping service within 1 month of receiving the authorization number. Once your bottles arrive, we will refund you the full price of your purchase, less a $30 shipping and administration cost, to the credit card used to purchase the goods. Please allow 30 working days to receive the refund. This guarantee is in addition to and does not replace your statutory rights and protections. No responsibility will be accepted by Ao Skincare for late, lost, incomplete, misdirected, delayed, incomplete, inaccurate or illegible refund claims due to error, omission, tampering, theft, destruction or otherwise. Ao Skincare reserves the right to, in its sole discretion, disqualify any refund claim that we have reason to believe does not comply with the Terms and Conditions and/or verify the validity of all claimants, as it deems necessary. Ao Skincare’s decision on all matters is final and no correspondence will be entered into. Directors, management and employees (and their immediate families) of Ao Skincare, Distil Skincare LLC, its agencies and companies associated with Ao Skincare are ineligible to apply for a refund. Immediate family is any of the following: spouse, ex-spouse, de-facto spouse, child or step-child, parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister, or first cousin. Money Back Guarantee is only valid for online purchases of Ao Skincare via www.aoskincare.com. For any refund concerns or queries, please contact onlinestore@aoskincare.com. Ao Skincare’s Money Back Guarantee is only valid on your first order of Ao Skincare and is invalid for subsequent purchases. For information on all Ao Skincare products, please visit www.aoskincare.com.